Organization structure primarily
refers to ________
a. how activities are coordinated
& controlled
b. how resources are allocated
c. the location of departments and
office space
d. the policy statements developed
by the firm
Answer A
The purpose of job enrichment is to
______
a. expand the number of tasks an
individual can do
b. increase job efficiency
c. increase job effectiveness
d. increase job satisfaction of
middle management
View Answer: B
Strategic planning as a broad
concept consists of ______
a. corporate strategy and business
strategy
b. strategy formulation and
strategy implementation
c. inputs and outputs
d. environmental analysis and
internal analysis
View Answer
b. strategy formulation and
strategy implementation
According to Herzberg, which of the
following is a maintenance factor?
a. Salary
b. Work itself
c. Responsibility
d. Recognition
View Answer
d. Recognition
A major problem with a task force
type of management is ______
a. there is no logical basis for
task force information
b. its status is too inflexible
c. accountability
d. lack of planning
View Answer
b. its status is too inflexible
Individuals such as Albert
Einstein, Edwin Land and Steven Jobs lead through
which type of power?
a. Legitimate
b. Reward
c. Expert
d. Charismatic
Answer: c
Communication begins with _____
a. encoding
b. idea origination
c. decoding
d. channel selection
View Answer
b. idea origination
Functional managers are responsible
_____
a. for a single area of activity
b. to the upper level of management
and staff
c. for complex organizational
sub-units
d. for obtaining copyrights and
patents for newly developed processes and
equipment
View Answer
a. for a single area of activity
Policies are sometimes defined as
a(n)
a. shortcut for thinking
b. action plan
c. substitute for strategy
d. substitute for management
authority
View Answer
d. substitute for management
authority
The problem-solving process begins
with
a. clarification of the situation
b. establishment of alternatives
c. identification of the difficulty
d. isolation of the cause
View Answer
c. identification of the difficulty
A study of the culture and
practises in different societies is called
a) Personality
b) Anthropology
c) Perception
d) Attitudes
Answer:b
View Answer
b) Anthropology
____________ is known as “the
father of scientific management.”
a) Fredrick W. Taylor
b) Henry Fayol
c) Robert Owen
d) None of these
View Answer
a) Fredrick W. Taylor
___________ a young Welsh factory
owner was one of the first to emphasise
the human needs of employees: He
refused to employ young children
a) Andrew Ure
b) J.N. Tata
c) Robert Owen
d) None of these
View Answer
c) Robert Owen
_____________ embodies a team
concept, is based on the principle of mutual
contribution by employer and
employees
a) Autocratic model
b) Custodial model
c) Supportive Model
d) Collegial Model
View Answer
d) Collegial Model
Contribution/s of human relations
movement is/are
a) Great Depression
b) Labour Movement
c) Hawthorne Studies
d) All of these
View Answer
d) All of these
Edward Tolman is related to
a) Behaviourist Framework
b) Cognitive approach
c) Social Cognitive Framework
d) None of these
View Answer
b) Cognitive approach
Forces affecting organisational
behaviour are
a) People
b) Environment
c) Technology
d) All of the above
View Answer
d) All of the above
Hawthorne Studies is related to
which stage of the organisational behaviour
evolution
a) Industrial revolution
b) Scientific management
c) Organisational behaviour
d) Human relations movement
View Answer
d) Human relations movement
In present context, challenges for
OB are
a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
View Answer
d) All of the above
Meso organisation behaviour is
related with
a) Individual behaviour
b) Group behaviour
c) Organisational behaviour
d) None of these
View Answer
b) Group behaviour
“Leadership motivates the people to
work and not the power of money”, this
concept is related to _______
a) Autocratic model
b) Custodial model
c) Supportive Model
d) Collegial Model
View Answer
b) Custodial model
Organisational Behaviour is a field
of study backed by a body of associated with
growing concern for people at the
workplace
a) Theory
b) Research
c) Application
d) All of the above
View Answer
d) All of the above
Organisational behaviour is
a) A science b
b) How resources are effectively
managed.
c) Control processes and
interactions between organisations, external context.
d) Both a and c.
View Answer
d) Both a and c.
Which of the following represents
the correct sequencing of historical
developments of Organisational
Behaviour?
a) Industrial revolution —>
Scientific management –> Human relations movement –>
OB
b) Industrial revolution —>
Human relations movement —> Scientific management
–> OB
c) Scientific management —>
Human relations movement –> Industrial revolution –>
OB
d) None of these.
View Answer
a) Industrial revolution —>
Scientific management –> Human relations movement –>
OB
Which of the following frameworks
is used in the development of the overall
model of OB?
a) The cognitive framework
b) The behaviouristic framework
c) The social learning framework
d) All of the above
View Answer
d) All of the above
Which of the following frameworks
is based on the expectancy, demand and
incentive concepts
a) The cognitive framework
b) The behaviouristic framework
c) The social learning framework
d) The supportive framework
View Answer
a) The cognitive framework
Which of the following forms the
basis for the autocratic model of OB
a) Obedience
b) Authority
c) Power
d) Dependence on boss
View Answer
c) Power
“Might is right” is the motto of
a) Autocratic Model
b) Custodial Model
c) Supportive Mode
d) Collegial Model
View Answer
a) Autocratic Model
Which one of the following is the definition given by Fred Luthans
a) “Organisational behaviour is to understand, predicting and controlling
human
behaviour at work”
b) “Organisational behaviour is subset of management activities concerned
to human
behaviour”
c) “Organisational behaviour is a branch of social sciences that seeks to
build
theories”
d) “Organisational behaviour is a field of study that investigates the
impact on
behaviour”
View Answer
a) “Organisational behaviour is to understand, predicting and controlling
human
behaviour at work”
Which of the following is not
correct for the organisational behaviour?
a) Organisational behaviour is an
integral part of management
b) Organisational behaviour is a disciplinary
approach
c) Organisational behaviour helps
in analysis of behaviour
d) “Organisational behaviour is
goal-oriented
View Answer
b) Organisational behaviour is a
disciplinary approach
The____________ is based on the
environment. Though____________ like
thinking, expectations and
perception do exist, and they are not needed to
manage or predict behaviour.
a) Behaviouristic approach,
Cognitive processes,
b) cognitive processes,
behaviouristic approach
c) Social cognitive, behaviouristic
approach
d) Cognitive processes, social
cognitive
View Answer
a) Behaviouristic approach,
Cognitive processes,
1. OB is the study of _____________
in the organisation
A. Human
B. Employer
C. Human Behaviour
D. Employees
View Answer
C. Human Behaviour
2. Nowadays a lot of stress is
being put on the __________ of the employee in
the organisation
a. Character
b. improvement
c. Behaviour
d. Rewards
View Answer
c. Behaviour
3. OB focuses at 3 Levelsa.
Individuals, Organisation, Society
b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups,
Organisation.
View Answer
d. Individual, Groups,
Organisation.
4. Scope of OB does not include
a. Leadership
b. Perception
c. Job Design
d. Technology
View Answer
d. Technology
5. High rate of ______________
increase cost and tend to place less
experienced employee in job
a. Training
b. Absenteeism
c. Employee Turnover
d. Strikes
View Answer
c. Employee Turnover
6. Job Satisfaction have
________________ related to Absenteeism and
Turnover
a. Positively
b. Negatively
c. directly
d. Elastically
View Answer
b. Negatively
7. ________________________
advocated that humans are essentially
motivated by levels of needs
a. A. Maslow
B.Follet
c. Elton mayo
d. Ivon Pavlov
View Answer
a. A. Maslow
8. Scientist of OB recognize that
organisations are not static but dynamic and _________________
a) Processing
b) systematic
c) ever changing
d) researching
View Answer
c) ever changing
9. _______________ and fringe
benefits are no longer employees first priority
a) Wages
b) bonus
c) rewards
d) promotions
View Answer
a) Wages
10) A manager with good
________________________ can make the work place
more pleasant
a) Communication
b) knowledge
c) experience
d) Interpersonal Skills
View Answer
d) Interpersonal Skills
11) ______________________ is
called as father of scientific management
a) Elton Mayo
b) Hendry Fayol
c) F.W.Taylor
d) Robert Owen
View Answer
c) F.W.Taylor
12) The book “The Psychology of
management” was published by
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Robert Owen
View Answer
a) William Gilbreth
13) ___________________ is
recognised as father of “Human relations”
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
View Answer
d) Elton Mayo
14) The Hawthome experiment was
conducted by
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
View Answer
d) Elton Mayo
15) The most significant management
skills are
a) Technical, Human and Conceptual
b) Technical, behavioural and
Conceptual
c) Systematic, Human and Conceptual
d) Technical, Human and cognitive
View Answer
a) Technical, Human and Conceptual
16) The 3 Theoretical Framework of
OB are
a) Cognitive, Social and Technical
b) Cognitive, Behaviouristic,
Social
c) leadership, attribution,
motivation
d) attribution, Perception and
motivation
View Answer
b) Cognitive, Behaviouristic,
Social
17) ______________ explains
internal processes of choice among different
behaviours
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
View Answer
b) Expectancy theory
18) _____________ explains how and
why people react when they feel unfairly
treated
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
View Answer
a) Equity Theory
19) _____________ focuses on how to
set goals for people to reach
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
View Answer
c) Goal attain theory
20) Concerning organizational
cultures,
a. a strong culture is a more
productive environment
b. a weak culture is a more
productive environment
c. the specific culture that
contributes to positive effectiveness is well known
d. the stronger the culture, the
more influential it is on employee behavior
View Answer
d. the stronger the culture, the
more influential it is on employee behavior
21) Shared organizational values
are
a. unconscious, affective desires
or wants that guide society’s behavior
b. influenced by international
values
c. different for the various
components of a diverse work force
d. a myth
View Answer
c. different for the various
components of a diverse work force
22) Which of the following best
explains why an employee behaves as s/he
does?
a. The environment is the most
important consideration in understanding individual
employee behavior.
b. Both the environment and
individual differences are important considerations in
understanding
individual employee behavior.
c. Neither the environment nor
individual differences are important considerations in
understanding individual employee
behavior.
d. Employee personality and
attitudes are primarily dictated by the environment.
Answer: b. Both the environment and
individual differences are important
considerations in understanding
individual employee behavior.
23) In order from lowest to
highest, what are Maslow’s five classes of needs?
a.
Social-esteem-physiological-safety-self-actualization
b.
Physiological-safety-social-self-actualization-esteem
c. Physiological-safety-social-esteem-self-actualization
d.
Self-actualization-esteem-safety-social-physiological
Answer: c.
Physiological-safety-social-esteem-self-actualization
24) A lack of clarity concerning
what will happen is referred to as
a. temporal
b. predisposition
c. uncertainty
d. negation
Answer: c. uncertainty
25) Employees with relatively weak
higher- order needs are _______ concerned
with variety and autonomy.
a. less
b. more
c. very
d. extremely
Answer: a. less
26) Which of the following is a
strategy of job design that increases job depth
by meeting employees needs for
psychological growth?
a. Job rotation
b. Job enrichment
c. Job enlargement
d. Job engagemnt
Answer: b. Job enrichment
27) What is the key word in
understanding organization structure?
a. Control
b. Change
c. Process
d. Delegation
Answer: a. Control
28) Organization structures
a. affect group behavior more than
individual behavior
b. change rapidly to meet
environmental and market changes
c. contribute positively to organizational
performance
d. can be defined simply as
activities that occur regularly
Answer: d. can be defined simply as
activities that occur regularly
29) Groups created by managerial
decision in order to accomplish stated goals
of the organization are called
a. formal groups
b. informal groups
c. task groups
d. interest groups
Answer: a. formal groups
30) Continued membership in a group
will usually require
a. supporting the group leader
b. conforming to group norms
c. encouraging cohesiveness in the group
d. developing a status system
Answer: b. conforming to group
norms
31) The definition of communication
implies that
a. communication is mostly verbal
b. communication is mostly written
c. most communication is in a
vertical direction
d. understanding must occur to have
communication
Answer: d. understanding must occur
to have communication
32) The Least used communication
channel in an organization is usually
a. upward
b. downward
c. diagonal
d. Horizontal
Answer: d. horizontal
33) ____________ means the mental
action or process of acquiring knowledge
and understanding through thought,
experience, and the senses.
a) Learning b) development c)
Cognition d) Training
Answer: c) Cognition
34) _____________ framework is
based o the concept of Expectancy, demand
and Intention of the human being.
a) Behaviouristic
b) Expectancy
c) Cognitive
d) Social learning
Answer: c) Cognitive
35) According to Edward Tolman,
______________ consists of the expectancy
that a particular event will lead
to a particular consequence.
a) eventual
b) Behaviour
c) Learning
d) Attitude
Answer: c) Learning
36) Every individual set his goal
and he also know the _____________ which
will take him to achieve the goal.
a) Process
b) Behaviour
c) Event
d) way
Answer: b) Behaviour
37 ) ________ insist that it is
advisable and fruitful to the study the behaviour
of the human being which is visible
than studying the mind which is elusive in
nature.
a) Ivan Pavlov and Jon B. Watson
b) Ivan Pavlov
c) Jon B. Watson Ivan Pavlov and
A.Maslow
Answer: a) Ivan Pavlov and Jon B.
Watson
38) _____________ is the force of
action or motivation.
a) Behaviour
b) Stimulus
c) Perception
d) Attitude
Answer: b) Stimulus
39) ___________ is the behaviour
for a stimulus.
a) Stimulus
b) response
c) Perception
d) Attitude
40) Behavioural framework based on
______ behaviour and ___environmental
variables.
a) Observable —- Non Observable
b) Observable —- Observable
c) Non Observable —- Observable
d) Non observable —- Non Observable
Answer: b) Observable —- Observable
41) Human can project ____
behaviour for ____ stimulus and he exhibit a
response depending on environmental
consequences.
a) different—– different
b) same——same
c) same———different
d) different—— same
Answer: d) different——– same
42) As per _________ Behaviour is
not the outcome of stimulus alone, but it is
an outcome which also depends on
contingent environmental consequences
of a behaviour
a) Behaviouristic Framework
b) Cognitive Framework
c) Sinner Framework
d) Behaviour Theory
Answer: a) Behaviouristic Framework
43) The social cognitive theory
states that the person and the external
situations are _________ with each
other along with the behaviour itself to
determine the behaviour.
a) related
b) linked
c) interdependence
d) combined
Answer: c) interdependence
44) ___________ states that along
with cognitive and external situation the
experiences faced through relevant
past events determines what a person
becomes and this will create an
impact in subsequent behaviour.
a) Behaviouristic Framework
b) Cognitive Framework
c) Social Cognitive Framework
d) Social Framework
Answer: c) Social Cognitive
Framework
45) _________ developed social
learning theory into the more comprehensive
social cognitive theory (SCT).
a) Bandura
b) Luthans
c) Sinner
d) I Pavlo
Answer: a) Bandura
46) ____have translated this SCT
into the theoretical framework for
organizational behavior.
a) Stajkovic and Luthans
b) Stajkovic and Sinner
c) Sinner and Luthans
d) Stajkovic and Pavlo
Answer:a) Stajkovic and Luthans
47) Bandura identified _____ basic
human capabilities as a part of SCT.
a) 4
b) 3
c) 5
d) 6
Answer: c) 5
48) People process visual
experiences into cognitive models. They help in
future action is
a) Symbolizing
b) Forethought
c) Observational
d) SelfAnswer:regulatory
Answer: a) Symbolizing
49) Employees plan their actions is
called as
a) Symbolizing
b) Forethought
c) Observational
d) Self-regulatory
Answer: b) Forethought
50) Employees learn by observing
the performance of the referent group
(peers, supervisors and high
performers) and the consequences of their
actions is referred as.
a) Symbolizing:
b) Forethought
c) Observational
d) Self-regulatory
Answer: c) Observational
51) Employees self regulate their
actions by setting internal standards
a) Self-reflective
b) Forethought
c) Observational
d) Self-regulatory
Answer d) Self-regulatory
52) Employees reflect back on their
actions (how did I do?) and perceptually
determine how they believe then can
successfully accomplish the task in the
future given the context
a) self- reflective
b) Forethought
c) Observational
d) Self-regulatory
Answer a) self-reflective
53) OB Helps to understand
behaviour of human in ___________.
a) work place and Society
b) work place only
c) Society only
d) Department only
Answer: b) work place only
54) OB does Not contributed to
improve
a) Motivation
b) Efficiency
c) interpersonal relations
d) Communication
Answer c) interpersonal relations
55) Common uniform, canteen, office
does not mean common treatment is a
limitation of
a) Organizational Cultural
b) Organizational Structure
c) Organizational Behaviour
d) Organisational Value
Answer: c) Organizational Behaviour
56) Due to emphasis on productivity
& efficiency employee are not allowed
work with harmony with one another
is a limitation of
a) Organizational Cultural
b) Organizational Structure
c) Organizational Behaviour
d) Organisational Value
Answer: c) Organizational Behaviour
57) If modern day managers donot
positively address and manage work force
diversity of the following may
become negative outcomes for an organisation
except
a) more difficult communication
b) Increased creativity and
innovation
c) more interpersonal conflicts
d) potential for higher employee
turnover
Answer: b) Increased creativity and
innovation
58) The structure of an OB model
includes 3 levels of analysis individual,
group and organizational systems.
Issues that influence all 3 levels in various
ways and thus affect behavioural
dynamics are
a) change and stress
b) Organisational culture and
commitment
c) Power and politics
d) work design and technology
Answer: a) change and stress
59) some of OB’s challenges and
opportunities include all of the following
except
a) reinforcing the importance of
traditional methods of management
b) offering specific insights to
improve interpersonal and people skills
c) helping us learnt to cope in a
continues changing world
d) facilitating the improvement of
quality and employee productivity
Answer: a) reinforcing the
importance of traditional methods of management
60) A program that asks managers to
reconsider how work would be done and
the organisation structured if they
were starting to develop the company from
the beginning is
a) reengineering
b) MBO
c) TQM
d) Diversity training
Answer: a) reengineering
61) Which of the following is not a
contributing discipline of OB
a) Anthropology
b) Psychology
c) physiology
d) sociology
Answer: c) physiology
62) ____________________ is a Study
of individual Behaviour
a) Anthropology
b) Psychology
c) political science
d) sociology
Answer: b) Psychology
63) ____________________ is a Study
of Group Behaviour
a) Anthropology
b) Psychology
c) physiology
d) sociology
Answer: d) sociology
64) _______________________ is a
Study of man, his work and Culture
a) Anthropology
b) Psychology
c) Social psychology
d) sociology
Answer: a) Anthropology
65) ______________ focuses on the
influence of people on one another
a) Anthropology
b) Psychology
c) Social psychology
d) sociology
Answer: c) Social psychology
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