BUSINESS COMMUNICATION
1. Communication is a __________
A. one-way process.
B. two-way process.
C. three-way process.
D. four-way process.
ANS: (B)
2. As per Newman and Summer Communication is the Exchange of
A. Facts
B. Opinion
C. Emotions
D. All of the above
ANS: D
3. The whole concept of Achieving success begins with how you ________
A. Behave
B. Think
C. Work
D. All of the above
ANS: D
4. The term communis derived from ___________word.
A. Greek.
B. Latin.
C. Chinese.
D. English.
ANS: (B)
5-Match the following
1. Pressures 1. Visualize future
2. Keen foresight 2. Limited vision
3. Vision 3. Positive growth
4. Positive changes 4. Power of imagination
A. A-2, B-4, C-1, D-3
B. A-4, B-2, C-1, D-3
C. A-2, B-4, C-3, D-1
D. A-2, B-1, C-4, D-3
ANS: A
6. On the _________it is possible to get immediate feedback
A. letter.
B. telephone.
C. e-mail.
D. fax.
ANS: (B)
7. A group discussion of a real-life situation with in a training environment is ________
A. discussion.
B. listening.
C. case study method.
D. all of the above.
ANS: (A)
8.The information the receiver gets is called __________
A. message.
B. output.
C. input.
D. source.
ANS: (A)
9. Communication is the __________of business.
A. Backbone.
B. life blood.
C. nervous system.
D. both (1) & (2).
ANS: (A)
10. _________ are welcome, for it is not obligatory to accept them.
A. suggestion.
B. order.
C. courtesy.
D. complaint.
ANS: (A)
11. ___________ refers to the special language of a trade .
A. jargon
B. expression.
C. colloquialism.
D. suggestion.
Correct answer: (A)
12. Audio Visual communication is most suitable for mass ________ and mass ________
A. publicity & education.
B. policies & political.
C. save & store.
D. Education & political.
ANS: (A)
13. The handshake that conveys confidence is
A. Limp
B. Firm
C. Loose
D. Double
ANS: B
14. Communication is the task of imparting _______
A. Training
B. Information
C. Knowledge
D. Message
ANS: B
15. The _______ of business letter is called layout.
A.Body
B. Content
C. Pattern
D. All of the above
ANS: C
16. The _______ body of the presentation should be broken into short and clear units
A. Main
B. Middle
C. Upper
D. Lower
ANS: A
17. Interpretation of data is followed by __________
A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.
ANS: (B)
18. Gray colour refers __________
A. confidence & wisdom.
B. cheerfulness & vigour.
C. life & coolness.
D. danger.
ANS: (A)
19. Statutory Report is ___________
A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.
ANS: (A)
20. Motivation can be achieved through ___________ incentives.
A. Monetary.
B. social.
C. non-monetary.
D. legal.
ANS: (A)
21.The following is (are) non-verbal communication
A. Facial expression
B. Appearance
C. Posture
D. All of the above
ANS:D
22. The following is the permanent records for business
A. Business letters
B. Ledgers
C. Production reports
D. All of the above
ANS: A
23. Body of a letter is divided into _________ parts.
A. 1
B. 2
C. 3
D. 4
ANS: C
24. The exit communication takes place when an employee ___________the organization.
A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.
ANS: (A)
25. Goals help us to ______
A. Communicate
B. Success
C. Work
D. Motivate
ANS: A
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