101 : BUSINESS COMMUNICATION SKILLS (2019 Pattern) Question Paper Aug 2022 || Previous year question paper BBACA

101 : BUSINESS COMMUNICATION SKILLS (2019 Pattern)

Question Paper Aug 2022 

BBA(CA) (Semester - I) 

Max. Marks :70

Q1) A) Multiple choice questions :         [6]

a)_______is the process of passing information and

understanding from one person to another.

i) Planning

iii) Directing

ii) Organizing

iv) Communication

b)________is a meeting through phone, but using the facility of

connecting a number of persons.

i) Telephone 

ii) Teleconference

iii) Video

iv) Demonstration

c)The________is a kind of courteous leave taking, or farewell in a business letter

i)Complementary close 

ii) Attention line

iii) Reference

iv) Date

d) A__________ is à communication sent over a telegraph.

i)telex

ii) telegram

iii) fax

iv) voicemail

e)_________is more than just inter-personal messaging,

i) E-mail

ii) Video conferencing  

iii) Telephone

iv) Fax

f) Attitude is the _______ type of barrier.

i)mechanical

ii) psy-sociological 

iii) cultural

iv) intrapersonal

B) Define the terms:

a) Define communication.

b) What is body language?

c) What is complimentary close?

d) What is voicemail?

e) What is internet?



C) True or False:      [5]

a) Downward communication is the flow of information from the lower level to the upper managerial level.

b) Oral communication is more personal.

c) Gestures are non-verbal communication.

d) Circular is a type of written communication.

e) Voice-mail is not known as voice bank.

Q2) Write short notes (any two):     [10]

a) Non verbal communication.

b) Psycho-Sociological Barriers.

c) Agenda

d) Advantages of video conferencing.

Q3) Letter writing (any three):      [24]

a) Write an enquiry letter to the Maharashtra Travel Agency, Kolhapur enquiring about the charges facilities and all other necessary details.

b) Write a letter to the sales manager Ajay Depot, S.B.Road, Delhi, placing order for five titles of books  you need for educational purpose.

c) Write a sales letter to dealer to promote your television product. You bought a television from Babulal Electronics, M.G. Road, Solapur. It doesn't function properly.

d) Write a letter to the sales manager of the shop, complaining about the defect and asking for immediate replacement of repair. as necessary.

 

Q4) Write answer of the following (any one) :    [10]

a) What is communication? Discuss various types of communication barriers.

b) What do you mean by written communication? State and explain merits and limitations of written communication.

Q5) Write answer of the following (any one):     [10]

a) Draft and explain various components of a Business letter layout. 

b) What is the significance of social media in business communication.