BUSINESS COMMUNICATION B.Com Second Year 201
Introduction of Business Communication
Short Answer Questions
1. Why is communication considered an art and a science?
2. What are the qualities of a good communicator?
3. Write a short note on the impact of technology on business communication.
4. State the merits and demerits of written communication.
5. Write a short note on audio visual communication.
Long Answer Questions
1. Explain the characteristics of personal communication.
2. Examine the essentials of effective communication.
3. Discuss in detail the process of communication.
4. Analyse the main methods of communication.
Business Letters
Short Answer Questions
1. Write a short note on written communication.
2. Briefly mention the style of a good business letter.
3. Write a short note on the inside address on a business letter.
4. What is a full block layout?
Long Answer Questions
1. Analyse the importance of written communication.
2. Discuss the essentials of a good business letter.
3. Examine the various parts of a business letter and its essential characteristics.
SOFT SKILLS
Short Answer Questions
1. Write a short note on the importance of soft skills in organizations.
2. What are the ten commandments of listening?
3. Briefly mention the importance of verbal and non-verbal aspects of speaking.
4. Write a short note on group discussions.
5. Briefly mention the importance of time management.
Long Answer Questions
1. Discuss the importance of listening skills in business.
2. Examine the five ways of getting the audience hooked to the speaker.
3. Discuss in detail the ten commandments of speaking.
4. Explain the role of presentation as an important means of communication.
Resume writing & Job Application letters
Short Answer Questions
1. How does a good resume help a candidate?
2. What are the three types of resumes?
3. What are the do’s and don’ts of resume writing?
4. What are the two types of job application letters?
Long Answer Questions
1. Examine the important information that should be included in a resume.
2. Discuss the process of drafting an application letter
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